Registration
Registration
Registration
You’re good at your job. Through hard work, training, learning, and experience, you’ve gained the skills and knowledge that make you stand out among your peers. Whether you work in a line-level position, are the hotel general manager, or anywhere in between, you create the experiences that keep guests coming back to your property.
At AHLEI, we want to help you get the recognition your skills and talent deserve. We offer study materials and exams for more than 20 professional certifications endorsed by the American Hotel & Lodging Association (AHLA).
With certifications for every step along your career path, it’s easy to create a professional development plan that grows with you.
Find the right certification for your career path and apply today. View the full certification grid.
Certified Hotel Administrator (CHA®)
| USD 700 |
Overview
General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the property. The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills.
The CHA has been reformatted to be more convenient for you as a busy hospitality executive. Program features include:
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Review material on the go. You can download program content to your computer, mobile device or tablet for offline reading.
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A new section on revenue management
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Content organized by topic in a modular format that makes it easy to review material in any order
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A practice quiz with each module that can be taken as many times as needed
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A new certification exam format where you can take questions at the end of each module rather than having to take one comprehensive final exam.
Prerequisites
You can earn the CHA designation if you have been employed for two years (and are currently employed) in one of these qualifying positions:
General manager, owner/operator in a lodging hospitality company, or corporate executive* at a lodging hospitality company responsible for the operation of two or more properties.
Assistant general manager or director of operations/rooms division (after successfully completing the CRDE certification)
Candidate Time in Position: 2 years.
The time in position requirement can be reduced by one year by meeting the following conditions:
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One current AHLEI department head certification (limit 1)
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A degree from an accredited academic institution (limit 1)
* A corporate executive is defined as an individual, employed by a firm responsible for the operation of two or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, finance, food and beverage, revenue management, human resources or engineering.
How to Apply
Have the following documents:
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Current Resume
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Job Description
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Employment Verification Form (signed by your immediate supervisor)
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Copy of diploma or transcripts
Once AHLEI has reviewed your application, you will receive an email accepting you into the program. That email will contain a link where you can order the CHA review online and pay the program fee.
Resource Materials
The Certified Hotel Administrator review program is a self-paced online program that helps you prepare for the CHA certification exam. You can access it online or download the content into a mobile device, tablet or computer.
The program is segmented by modules with topics including:
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Financial Management
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Food and Beverage Management
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Human Resources
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Leadership
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Marketing and Sales
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Revenue Management
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Rooms Management
You can focus on one area at a time in any order. Each module includes a practice quiz that you can take as many times as you wish before attempting to take any final sections of the certification exam.
Review Session
You can participate in an informally led review workshop and then take the CHA exam.
Review classes and exam sessions are open to any CHA candidate unless otherwise stated.
Typically a review session begins at 8 a.m. and ends at noon. After a break for lunch, you can take a proctored exam. All review classes and exam sessions are subject to change without notice. Some review sessions may require a nominal registration fee payable to the sponsoring organization.
Exam
The final CHA certification exam is broken down by sections at the end of each module. Each section of the final exam has 35 questions that you are allowed 35 minutes to complete. To pass, you must achieve 70 percent or higher on each segment. You have two attempts to pass each section of the final certification exam. If you do not achieve a passing score, you can purchase two additional retakes for $100 per section.